Communications & Professional Practice Section#2 Verbal Communication & Report Writing Quiz#2

• Question 1

  Needs Grading

  	List 10 common components of the body of the report, and give an example of each.
  	Selected Answer: [None Given] Correct Answer: 1. scope/contract: the inspection was done according to the ASHI Standards 2. descriptions: the roofing material is asphalt shingle 3. conditions or evaluations: the water heater is leaking 4. causes of conditions: the wet basement is a result of the leaking gutters and downspouts 5. implications: the uneven stairs are a trip hazard 6. recommended actions: the 30-amp fuses should be replaced with 15-amp fuses 7. limitations: no access was gained to the crawlspace 8. life expectancy: replacement of the roof covering will probably be necessary within the next 3-6 years 9. priorities: the open electrical box should be provided with a cover immediately and the service should be upgraded to 200-amps within the next year 10. ball park: furnace replacement may cost $1500 - 2500 Response Feedback: [None Given]

• Question 2

  Needs Grading

  	List 2 time options for report delivery.
  	Selected Answer: [None Given] Correct Answer:   1. on site reports 2. reports sent after the inspection Response Feedback: [None Given]

• Question 3

  Needs Grading

  	List 3 general types of report formats.
  	Selected Answer: [None Given] Correct Answer:   1. checklist 2. narrative 3. combination Response Feedback: [None Given]

• Question 4

  Needs Grading

  	List 4 reasons written reports are needed.
  	Selected Answer: [None Given] Correct Answer:   1. the Standards require it 2. to help the client 3. to control your liability 4. marketing tool Response Feedback: [None Given]

• Question 5

  Needs Grading

  	What elements, over and above the 10 common components, might be included in home inspection reports?
  	Selected Answer: [None Given] Correct Answer:   - report summary - client questionnaire - maintenance tips - filing systems - life cycle and cost estimates Response Feedback: [None Given]

• Question 6

  Needs Grading

  	Which report components are required by the Standards?
  	Selected Answer: [None Given] Correct Answer:   - descriptions - conditions Response Feedback: [None Given]

Communications & Professional Practice Section#2 Verbal Communication & Report Writing Quiz#1

• Question 1

  Needs Grading

  	Define "communication" in one sentence.
  	Selected Answer: [None Given] Correct Answer:   Communication is the transfer of information and comprehension through the use of common symbols. Response Feedback: [None Given]

• Question 2

  Needs Grading

  	Explain the following words in one sentence each: a. sender b. receiver c. message d. medium e. encoding f. decoding g. feedback h. personal filter area i. noise
  	Selected Answer: [None Given] Correct Answer: a. sender: the person who has the information and who starts the communication b. receiver: the person who receives and decodes the message c. message: what the sender hopes to communicate to the receiver d. medium: the form of the message (eg. fax, telephone, email, face-to-face dialogue) e. encoding: the translation of the sender's ideas and information into a set of symbols f. decoding: the process of translation and interpretation of the message by the receiver g. feedback: the response that the receiver gives the sender after decoding the message h. personal filter area: include communication barriers, a lack of common experience between the sender and receiver and different frames of reference i. noise: can distort or break down the communications. Noises include a distracting mannerism, odor or article of clothing. Personal discomfort is another kind of noise. Response Feedback: [None Given]

• Question 3

  Needs Grading

  	List 10 issues involved in verbal communications.
  	Selected Answer: [None Given] Correct Answer: 1. sender 2. receiver 3. message 4. encoding 5. decoding 6. feedback 7. improving communication 8. communication elements 9. communication obstacles 10. effective listening Response Feedback: [None Given]

• Question 4

  Needs Grading

  	List 5 categories of body language.
  	Selected Answer: [None Given] Correct Answer:   1. illustrators 2. emblems 3. regulators 4. adaptors 5. affect displays Response Feedback: [None Given]

• Question 5

  Needs Grading

  	List 8 common obstacles to effective communication.
  	Selected Answer: [None Given] Correct Answer: 1. different personal filter areas 2. credibility of the sender 3. jargon 4. semantic differences 5. proximity of the persons communicating 6. information overload 7. time constraints 8. poor location Response Feedback: [None Given]

• Question 6

  Needs Grading

  	List 8 techniques for improving communications.
  	Selected Answer: [None Given] Correct Answer: 1. use feedback 2. provide the message at a rate the receiver can absorb 3. ensure the timing of the message is appropriate 4. use simple language 5. be empathetic to the receiver 6. use repetition 7. encourage trust to enhance credibility 8. create an effective listening environment Response Feedback: [None Given]

• Question 7

  Needs Grading

  	List at least 5 types of body language that home inspectors should avoid.
  	Selected Answer: [None Given] Correct Answer: 1. failure to maintain eye contact 2. nervous habits such as biting fingernails or shifting weight 3. speaking quickly or mumbling 4. sitting while your listeners are standing 5. leaning against a wall while talking Response Feedback: [None Given]

• Question 8

  Needs Grading

  	List the 5 basic elements of verbal communications.
  	Selected Answer: [None Given] Correct Answer:   1. sender 2. message 3. medium 4. receiver 5. response (feedback) Response Feedback: [None Given]

• Question 9

  Needs Grading

  	Name 2 things, other than words, that express your message to your audience intentionally or unintentionally.
  	Selected Answer: [None Given] Correct Answer:   1. paraverbals (how something was said) 2. body language Response Feedback: [None Given]

• Question 10

  Needs Grading

  	Other than the 5 basic elements, list 4 additional elements of verbal communications.
  	Selected Answer: [None Given] Correct Answer:   1. encoding 2. decoding 3. noise 4. personal filter area Response Feedback: [None Given]